Last updated: 27 September 2025
This Service Level Agreement (“SLA”) forms part of the Terms of Service between Vladyslav Kudriavtsev, trading as ALBAHOST (“we”, “our”, “us”) and the customer (“you”, “your”) for services provided through bereg.pro and its subdomains (including my.bereg.pro).
1. Service Availability
1.1. We aim to provide 99.9% uptime per calendar month for our hosting services.
1.2. This uptime target does not include scheduled maintenance or circumstances outside our reasonable control (see Section 5).
2. Maintenance
2.1. We may carry out scheduled maintenance from time to time.
2.2. Wherever possible, we will provide advance notice through our website or email.
3. Support
3.1. Support is provided via ticket system at my.bereg.pro or by email at support@bereg.pro.
3.2. We aim to respond to support requests as soon as possible, typically within 24 hours.
3.3. Support is provided in English, Ukrainian, and Russian.
4. Backups
4.1. We may provide backup tools as part of our services, but you are responsible for maintaining your own backups of data.
4.2. We do not guarantee the availability or integrity of backups unless otherwise specified in your hosting plan.
5. Exclusions
The following are excluded from the uptime calculation and our obligations under this SLA:
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Scheduled maintenance windows.
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Factors outside our reasonable control (force majeure), including but not limited to: internet provider issues, DDoS attacks, war, natural disasters, government actions.
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Issues caused by your own software, configuration, or third-party applications.
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Suspension or termination of service due to breach of Terms of Service or Acceptable Use Policy.
6. Credits and Liability
6.1. This SLA is provided as a statement of service goals.
6.2. We do not provide financial credits or compensation for downtime.
6.3. Nothing in this SLA limits your statutory rights under the laws of the United Kingdom.
7. Changes to this SLA
We may update this SLA from time to time. Continued use of the Services after changes are published constitutes acceptance of the updated SLA.
8. Contact
If you have any questions regarding this SLA, please contact:
Name: Vladyslav Kudriavtsev, trading as ALBAHOST
Email: support@bereg.pro
